Frequently Asked Questions

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Frequently Asked Questions

General Enquiries

We are located at No. 61 Kaki Bukit Avenue 1 #01-22 Shun Li Industrial Park Singapore 417943. Our operating hours are as follows:

Monday – Friday: 8:30am – 5:30pm

Saturday: 8:30am – 2:00pm

Delivery Method: Standard Delivery

Delivery Cost: S$50 (Free delivery for order over S$1,000)

Delivery Time: 3 working days

 

Delivery Method: Self-Collection

Delivery Cost: Free

Delivery Time: 2 working days

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website. Please drop us an email at sales@rft.com.sg or call us at 6846 1113 during office hours for any further assistance.

Check your email to see whether we have sent you an email informing you that one of the items in your order is not available. If you have not received any email, contact us at 6846 1113 during office hours and we will assist you accordingly.

Account Registration

Don’t have an account yet? Just 3 simple steps and you can start shipping with your account!

  1. Go to the www.rft.com.sg
  2. Select ‘My Account’, click ‘Register’ and fill in your details. Your privacy is important to us, all your details will be kept confidential.

This completes your registration, and you will receive an email confirmation. If you encounter any problem in the process of registration, please call our us at 6846 1113 during office hours.

If you cannot remember your password, you can recover it easily in My Account (Forgot Password section). Simply click ‘Reset here’ and enter your email your address and we will send you an email with a verification code that will allow you to create a new password.

About Product

If you cannot find any item on our website, please call us at 6846 1113 during office hours or email your enquiry to sales@rft.com.sg. Our friendly staff will always be delighted to assist you with your needs.

If your company would like to order a large quantity for any product listed on our website, please call us at 6846 1113 during office hours or email your enquiry to sales@rft.com.sg. Our dedicated Sales Representatives will provide you with a quotation.

How To Buy Online

These are the general steps of your shopping journey with us:

  1. Choose your product, dimensions (if any) and amend the quantity
  2. Add to shopping cart
  3. Check order details
  4. Log in or register an account
  5. Confirm your shopping cart
  6. Provide shipping and billing information
  7. Choose payment options and finalise payment
  8. For successful transaction, we will email you the order confirmation shortly.

Yes, you need to register with our website and log in with your password before placing an order with us. In the event that you are unable to register or log in to our website, you can contact us at 6846 1113 during office hours or email us your order at sales@rft.com.sg so that our Sales Representatives will assist you with your purchases.

DEBIT OR CREDIT CARD

We accept Visa and MasterCard. Payments with debit cards will also be charged in real time.

Exchanges and Returns

If you have received an item which is defective or different from the one purchased, we will exchange one to one as soon as we review the return eligibility. Please report any discrepancies or defects within 3 days of delivery. Issues reported after 3 days will be screened on a case by case basis.

 

To process the return,

  1. Drop us an email at sales@rft.com.sg with the subject “Return Request – Your Order Number”, to process your returns/exchanges. Please include your Name, Contact Number and Reasons for Returning in the email.
  2. Our friendly staff will be in touch with you to review return eligibility.
  3. After we confirmed your purchase is valid for return, we will arrange for an exchange.

Please ensure your items meet all of the following conditions:

● Within 3 days after delivery
● New condition and unused

● Original packaging

 

When we receive your package, we will inspect the condition of the items before proceeding to exchange the returned items. RFT reserves the right to reject any returns if item does not meet all of the above conditions.